The Notice of Privacy Practices is posted in the office for your inspection and a copy is available at your request.
Our goal is to give you the best physical therapy services in a fun and friendly atmosphere.
While you are in the care of Premier Physical Therapy Inc, you have the right to:
Expect that we will give you necessary physical therapy services to the best of our ability.
Make informed decisions about your care.
Care that is considerate and respectful of your personal values and beliefs.
Obtain information about your health status, possible treatments and likely outcome, and to discuss these with your therapist.
Consent to or refuse to take part in research.
Participate in the consideration of ethical issues that may arise in your care.
Security and safety, including freedom from abuse, neglect and harassment.
Complain (either verbally or in writing). We want the opportunity to fix it!
As a patient you have a responsibility and obligation to:
Communicate any changes in health or injury status and/or ethical concerns regarding your care.
Be fully vested in your care with the goal of maximizing your functional recovery.
Notify the office or your therapist when you cannot make a scheduled appointment or if you wish to discontinue services.
Abide by the cancellation/no show policy in which 2 consecutive no show appointments and/or a 50% or less visit rate will lead to discontinuation of services.
Complaints: You may complain to us and to the Secretary of the United States Department of Health and Human Services if you believe your privacy rights have been violated. If you have any questions about this, or wish to file a complaint with this office, you may contact Erica Pond Green at 207-647-2727, or Department of Human Services at 207-287-5102 . You will not be retaliated against in any way, for the filing of a complaint.